Nodal Officer Contact DetailsĬustomer Service Department, State Bank of India, State Bank Bhavan, 16th Floor Ensure that the mobile number you provide is your registered mobile number since you will receive an OTP, which you will need to enter. If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. You can also write to the manager at the following address: Manager – Customer Services The nodal officer will report to the head of customer service. The officer appointed will have substantial experience and would have worked in various departments over the course of their tenure at SBI.Complaints will be tracked via TAT and auto escalations.A team of experienced managers and specialists will look into your complaint.Visit the branch in person and have your concern addressed.Contact a customer service representative via phone, email, or SMS.The escalation matrix is as follows: Query Resolution If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed. Select the option, fill in the details, and send it to the bank.Īlternatively, you can send an email to Credit Card Grievance Redressal You can send an email by visiting Navigate to the bottom of the page, and you will see the 'Email Us' option. If you prefer contacting SBI via email, you can send an email to the bank. Phone number: +9675, Fax: +9429, Post Box number: 482033, Email: Email Address
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